Engineering Service Advisor
Join Northeast Engineering as a Service Advisor and be the key point of contact between customers and the workshop in a busy engineering environment. You’ll play a key role in supporting daily operations and ensuring jobs are managed efficiently.
Key Responsibilities
- Answering and directing incoming phone calls in a professional manner
- Greeting and assisting customers, visitors, and staff
- Monitoring service-related emails and customer enquiries
- Scheduling service bookings and coordinating workshop jobs
- Providing customers with updates on job progress and completion timeframes
- Preparing quotes, invoices, and job cards
- Liaising with technicians, suppliers, and internal departments to ensure smooth operations
- Carrying out general administrative tasks as required by team leaders and office staff
- Maintaining accurate service records, job files, and documentation
- Ordering and managing office and workshop supplies as required
- Opening and closing the office, including securing premises and managing keys
- Updating production line schedules and service tracking systems
- Maintaining workplace registers, safety documentation, and notice boards
- Supporting the workshop and service team with daily operational requirements
About you
You will bring a positive, professional approach and a genuine passion for providing excellent service. You take pride in delivering a high level of customer support and are confident managing a busy environment.
- Previous customer service, administration, or Service Advisor experience (preferred)
- Friendly, professional, and client-focused attitude (essential)
- Driver’s licence (essential)
- Strong ability to prioritise and manage multiple competing tasks
- Excellent telephone manner and communication skills
- Strong written and verbal communication skills
- High attention to detail with strong problem-solving ability
- Confident using Microsoft Office and able to quickly learn new systems
- Strong customer-focused mindset with a commitment to quality service
- Interest in the engineering, transport, or industrial environment is highly regarded
About us
The Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.
We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include an Engineering and Manufacturing division, Light and Heavy vehicle dealerships, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.
We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.
Ready to make the move?
Accelerate your career and apply now.
*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Work Entitlements Check, National Criminal Police Check or a Pre-Employment Medical.
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.
In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.
Respectfully, no agencies please.
